Information We Collect

At Confort Location, we collect information you provide directly to us through our website and mobile app when you make a reservation, contact us, or use our services.

Reservation Information:

• Personal Details: First name, last name, email address, phone number
• Driver Information: Driver's license number (required for rental eligibility verification)
• Rental Details: Pickup date and time, return date and time, selected vehicle
• Payment Preference: Selected payment method (Credit Card, Check, Bank Transfer, or Cash)
• Special Requests: Any additional requirements or preferences you provide

Contact Form Information:

• Contact Details: Full name, email address, phone number (optional)
• Message Content: Your inquiry, questions, or feedback

Automatically Collected Information:

• Device Information: Device type, operating system, browser type (website) or app version (mobile app)
• Usage Data: Pages visited, features used, time spent on our platform
• Technical Data: IP address, connection information for service improvement

How We Use Your Information

We use the information collected from our website and mobile app for the following purposes:

Reservation Processing:

• Process and confirm your car rental reservations
• Generate confirmation numbers and booking details
• Verify driver's license information for rental eligibility (minimum age 21)
• Prepare the selected vehicle for your pickup date and time

Communication:

• Contact you via phone or email regarding your booking within 2 hours of reservation
• Send reservation confirmations and reminders
• Respond to your inquiries and provide customer support
• Notify you of any changes to your reservation or our services

Service Improvement:

• Analyze usage patterns to improve our website and mobile app functionality
• Understand customer preferences to enhance our vehicle fleet
• Improve our customer service based on your feedback and special requests
• Ensure the security and proper functioning of our platforms

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure data transmission protocols
• Restricted access to personal information to authorized personnel only
• Regular security assessments and updates
• No storage of payment card information on our systems

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly agree to share your information
• Service Providers: With trusted partners who assist in operating our business (e.g., communication services), under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulations
• Business Protection: To protect our rights, property, or safety, or that of our customers

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Active reservations and rental history for service provision
• Legal and regulatory compliance requirements
• Resolving disputes and enforcing our agreements
• Contact form inquiries are retained for 2 years for customer service purposes

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to the processing of your personal information
• Data Portability: Request transfer of your data to another service provider

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our services are not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and mobile app with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: confortlocation@outlook.com
• Phone: +48 732 098 136
• Address: 127 Place Sraghna Entre Sol, Casablanca, Morocco
• Business Hours: Mon - Sat: 9:00 am - 6:00 pm

We will respond to your inquiry within 6 hours during business hours.